Returns and complaints

    • Complaint

    To submit a complaint, follow the instructions below:

    1. Basis for the complaint

    Write a complaint and attach it to the shipment. The document should contain the following data: name and surname, e-mail address and correspondence address, telephone number, indication of the product number and its name, reason for the complaint, date of purchase, and occurrence of the defect.

    1. Returning the product

    When submitting a complaint, please send back the product with all its accessories and a copy of the purchase invoice.

    1. Shipping

    The product under complaint should be sent to the following address:

    Numerica Joanna Pietruszyńska-Garstka
    Marii Nietrzebki 10/31
    96-300 Żyrardów
    Poland

    • Return

    By applicable law, under the Act of 30 May 2014 on consumer rights, art. 27 you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address together with the returned product/products:

    Numerica Joanna Pietruszyńska-Garstka
    Marii Nietrzebki 10/31
    96-300 Żyrardów
    Poland

    To the package with the statement and the returned product/products, attach all the accessories received with it/them and the receipt or invoice.

    • exceptions

    Due to the nature of the goods sold, returns cannot be accepted after opening the packaging.

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